Location: New Delhi, Delhi, India
Department: Rooms Division – Front Office
Experience: Minimum 2 years in hotel front office operations
Employment Type: Full-Time
About the Role
Join Hyatt, a global hospitality leader, as a Team Leader – Front Office and become an integral part of delivering unforgettable guest experiences. In this role, you will support the smooth and professional functioning of the Front Office department, while upholding the highest standards of service, hospitality, and guest satisfaction in line with Hyatt’s brand values.
As a Team Leader, you will ensure efficient daily operations, lead by example, and motivate your team to exceed expectations—creating memorable stays for our valued guests.
Key Responsibilities
👨💼 Operational Leadership
- Assist in managing day-to-day operations of the Front Office, including guest check-ins, check-outs, reservations, and guest inquiries.
- Ensure all processes align with Hyatt International’s standards and corporate strategies.
- Handle guest feedback and resolve complaints professionally and promptly.
🏨 Guest Experience
- Maintain a strong presence at the front desk during peak hours to provide personalized service.
- Monitor guest satisfaction levels and work to continuously enhance service delivery.
- Coordinate with other departments to ensure seamless guest experiences.
👥 Team Supervision
- Lead, train, and support front office associates to deliver consistent, high-quality service.
- Assist in scheduling, performance reviews, and on-the-job coaching for team members.
- Encourage a culture of hospitality, teamwork, and accountability.
📋 Administrative Duties
- Maintain accurate records of occupancy, revenues, and guest feedback.
- Oversee cash handling, billing procedures, and reservation systems.
- Ensure compliance with health, safety, and security standards.
Candidate Profile
🎓 Education & Experience
- Degree or Diploma in Hospitality or Tourism Management.
- Minimum 2 years of experience in hotel front office operations, preferably in a supervisory role.
✅ Key Skills
- Strong problem-solving and decision-making skills.
- Excellent interpersonal, administrative, and communication abilities.
- Proficiency in hotel management systems and front office software.
- Passion for hospitality and guest service excellence.
Does this role offer opportunities for career advancement within Hyatt?
Yes, Hyatt is known for internal growth and development. As a Team Leader, you’ll have access to training programs and potential career progression to Front Office Manager and beyond.
What qualifications are necessary for this position?
A degree or diploma in Hospitality or Tourism Management is preferred. Strong communication and problem-solving skills are also essential.
What kind of experience is required for the Team Leader – Front Office role at Hyatt?
Candidates should have at least 2 years of experience in front office operations within a hotel environment, ideally with prior leadership or supervisory responsibilities.