Job Description About Software Technical Support
This role involves providing timely technical support to customers, ensuring seamless resolution of software-related issues.
You will diagnose, troubleshoot, and document technical problems while maintaining accurate records in ticketing systems.
Collaboration with development teams is essential for resolving complex cases and improving overall support efficiency.
Responsibilities also include assisting with installations, configurations, and creating instructional resources for customers and peers.
The position requires escalating advanced issues, reviewing processes, and enhancing support operations through proactive improvements.
Strong communication skills are vital for delivering clear solutions and maintaining excellent customer satisfaction consistently.
A degree in computer science and prior technical support experience are preferred qualifications for this role.
The ideal candidate is independent, detail-oriented, and passionate about technology and customer problem-solving.
Location :Abu Dhabi
Gender : Male / Female
Age : Above 25
Language : English
Job type : Full time
Currency : AED
Country : UAE