Job Title: Senior Manager – Category (Insurance)
Location: [Specify City or “India – Hybrid/Remote”]
Experience: 6+ Years
Employment Type: Full-Time
About PhonePe
PhonePe is India’s leading digital payments platform with over 450 million registered users and millions of daily transactions. We are transforming the way India pays and accesses financial services. Our mission is to make commerce and finance accessible to everyone, everywhere. As part of our continued growth, we are looking for passionate professionals to help us expand and innovate in the financial services ecosystem, particularly in the insurance category.
Role Overview
As Senior Manager – Category (Insurance), you will take full ownership of building, managing, and scaling the insurance category at PhonePe. You will be responsible for crafting and executing strategies that enhance the customer experience, increase revenue, and deepen PhonePe’s presence in the digital insurance space. This is a strategic role requiring close collaboration with internal stakeholders and external partners, including major insurers.
Key Responsibilities
🧠 Market & Strategic Insights
- Build a deep understanding of the insurance market, regulatory landscape, competitive environment, and consumer behavior.
- Define and execute the category strategy, aligned with long-term business objectives.
📈 Performance & Growth Management
- Monitor key commercial and category metrics to ensure sustainable growth.
- Identify revenue opportunities and take data-driven decisions to improve performance.
🤝 Partnership Management
- Establish and maintain strong, trust-based relationships with insurance partners—executives, product managers, and BD teams.
- Collaborate on co-creating product features, processes, and GTM plans to maximize mutual success.
🛠 Cross-Functional Collaboration
- Work closely with product, legal, compliance, operations, data science, growth, and customer experience teams.
- Lead category-specific initiatives that drive customer satisfaction and loyalty.
📊 KPIs & Optimization
- Define clear KPIs to track partnership and category performance.
- Continuously analyze and refine strategies based on outcomes and market dynamics.
Required Skills & Qualifications
✅ Must-Have:
- 6+ years of experience in fintech, insurtech, or financial services.
- Proven track record of driving growth and innovation in B2C or digital product-led environments.
- MBA from a Tier 1 institution (IIMs, ISB, XLRI, etc.)
💡 Skill Set:
- Strong analytical and strategic thinking with a growth mindset.
- Results-oriented, entrepreneurial approach with the ability to thrive in ambiguity.
- Exceptional communication, negotiation, and stakeholder management skills.
- Passion for technology and innovation in financial services.
- Comfort with cross-functional collaboration and problem-solving in fast-paced settings.
Q1: What does a Senior Manager – Category (Insurance) at PhonePe do?
This role is responsible for building and scaling PhonePe’s insurance offerings by leading strategy, managing insurer relationships, analyzing performance, and driving cross-functional initiatives.
Q2: Is insurance experience mandatory for this role?
While direct insurance experience is advantageous, what’s essential is a strong background in fintech or financial services, combined with a solid understanding of digital products and consumer behavior.
Q3: What’s the work environment like?
PhonePe offers a high-growth, collaborative, and dynamic work culture where innovation and ownership are encouraged.