Location: Mumbai Metropolitan Region
Employment Type: Full-Time
Industry: Luxury Fashion & Retail
About Christian Dior Couture
Christian Dior Couture stands as an emblem of timeless elegance, creativity, and French luxury. With a legacy rooted in haute couture, Dior continues to shape modern fashion with its unparalleled craftsmanship, innovation, and sophistication. As a Sales Associate, you will represent one of the world’s most prestigious fashion houses, delivering exquisite service that reflects the iconic values of Dior.
Job Summary
As a Sales Associate at Christian Dior Couture, you will be at the forefront of delivering an exceptional luxury shopping experience. You will serve as a brand ambassador, nurturing lasting relationships with our elite clientele, guiding them through our exclusive collections, and contributing directly to the boutique’s sales performance and prestige.
Key Responsibilities
🛍️ Sales Excellence
- Achieve and exceed individual and boutique sales targets on a monthly basis.
- Provide exceptional client service, both in-store and through follow-ups, to ensure a high level of customer satisfaction and loyalty.
- Leverage your deep understanding of Dior’s product portfolio to offer tailored recommendations and styling guidance.
🤝 Client Development
- Build and maintain strong relationships with clients, maintaining a portfolio with personalized notes on preferences and past purchases.
- Proactively engage in client outreach, follow-up on inquiries, and encourage repeat visits and loyalty.
- Participate in clienteling events, exclusive launches, and outreach campaigns for VIP customers.
🛠️ Operational Excellence
- Ensure proper stock management, including participation in inventory counts and accurate handling of merchandise.
- Manage after-sales services such as repairs, alterations, and exchanges with efficiency and professionalism.
- Comply with boutique operations procedures, including POS and cashiering standards.
🎓 Training & Brand Knowledge
- Attend all product training sessions, keeping up-to-date with new launches, seasonal collections, and brand storytelling.
- Actively seek growth opportunities within Dior’s ecosystem, including fashion styling, client experience, or store management.
Candidate Profile
✅ Required Qualifications & Experience
- Bachelor’s degree or higher in Business, Fashion, or related field.
- Minimum 3 years of experience in luxury retail, premium fashion, or high-end client service.
✅ Skills & Competencies
- Outstanding communication and interpersonal skills.
- Strong understanding of fashion, luxury trends, and client psychology.
- A polished, professional demeanor with a high attention to detail.
- Ability to work flexible hours, including weekends and holidays.
- A self-driven, goal-oriented mindset with the ability to thrive in a fast-paced environment.
Is prior experience in luxury retail mandatory for this role?
Yes, a minimum of 3 years of experience in luxury retail or high-end client service is required to ensure a deep understanding of premium client engagement and product presentation.
What growth opportunities are available at Dior for Sales Associates?
Dior offers structured growth paths in client experience, store operations, fashion styling, and boutique management, along with continuous training and brand immersion.
Are flexible working hours a requirement for this position?
Yes, candidates must be open to working on weekends, holidays, and during special events, as flexibility is crucial in the luxury retail environment.