Company: Yubi (YuCollect)
Location: Indore, Madhya Pradesh (Extensive Travel Required)
Employment Type: Full-time
Experience Required: 3+ Years in Collections Industry
🏢 About Yubi and YuCollect
Yubi (formerly CredAvenue) is transforming the global debt market with innovative and tech-driven financial infrastructure solutions. Within the Yubi group, YuCollect is India’s first Unified Collections Infrastructure, designed to streamline and modernize the debt collections ecosystem.
With YuCollect, lenders, agencies, and regulators can collaborate on a transparent, tech-enabled platform ensuring seamless, scalable, and compliant debt collection operations.
🔗 Learn more: www.yucollect.com | www.go-yubi.com
💼 Role Overview:
As a Customer Success Manager (CSM) at YuCollect, you will act as a Subject Matter Expert (SME) for debt collection operations. You’ll be responsible for ensuring customer success by driving solution adoption, optimizing platform usage, and offering high-impact troubleshooting and client support. Your deep knowledge of collections will help foster long-term client relationships and support growth opportunities through cross-sell and up-sell initiatives.
🚀 Key Responsibilities
- Drive Adoption: Help clients seamlessly integrate YuCollect’s solutions into their operations with tailored onboarding and usage strategies.
- Optimize Usage: Regularly review client performance data, conduct training sessions, and provide insights to ensure full value realization.
- Troubleshoot Issues: Identify challenges, provide real-time solutions, and liaise with internal product and tech teams.
- Relationship Management: Be a trusted advisor, maintain continuous client engagement, and manage escalations with a solutions-first approach.
- Travel: Willingness and ability to travel extensively to meet and support clients across regions.
✅ Requirements
Experience:
- Minimum 3 years in the collections industry (banks, NBFCs, fintechs, collection agencies, or tech platforms).
- Proven success in customer onboarding, solution deployment, or technical/financial product adoption.
Skills & Expertise:
- In-depth domain expertise in collections, recovery, or financial analysis.
- Strong client relationship management and interpersonal communication.
- Excellent problem-solving and objection handling.
- Experience identifying and acting on cross-sell and up-sell opportunities.
- Fluency in local language(s) and English is essential.
🌟 Why Work at Yubi (YuCollect)?
- Be part of a market-first platform transforming the Indian credit ecosystem.
- Work alongside visionary leaders and fintech innovators.
- Competitive compensation, performance-driven culture, and high-growth trajectory.
- Freedom, not fear. Opportunity, not obstacles. That’s the Yubi way.
📍 Location & Travel
- Based in Indore, Madhya Pradesh
- Frequent travel is expected to engage with clients across various cities
Is travel mandatory for this role?
Yes, extensive client engagement across multiple cities requires regular travel from the base location (Indore).
Does this role require prior experience in technology platforms?
While tech experience is a plus, strong domain knowledge in debt collections and customer success is more important.
Is this role open to candidates from outside Indore?
Preference is for Indore-based candidates or those willing to relocate due to local market understanding and travel needs.