Location: Delhi/Noida (On-Site)
Employment Type: Contractual
Department: Customer Service
Company: Amazon India
About Amazon
At Amazon, our mission is to be Earth’s most customer-centric company. We strive to build a place where people can find and discover anything they might want to buy online. Our award-winning Customer Service team plays a critical role in ensuring every customer’s journey is seamless, reliable, and memorable.
Role Overview
We are looking for enthusiastic, solution-oriented individuals to join our Customer Service team in a Work From Office (WFO) setting in Delhi/Noida. As a Customer Service Associate, you will be the first point of contact for millions of Amazon customers, delivering timely and personalized support via phone, chat, and email.
This is a contractual position, best suited for individuals who thrive in a fast-paced environment and are eager to grow within a dynamic global organization.
Key Responsibilities
- Respond to customer queries through phone, chat, or email channels with professionalism and empathy.
- Resolve customer issues related to orders, payments, product information, and website navigation.
- Use internal tools and resources to find timely and effective solutions.
- Follow standard operating procedures and deliver high-quality service consistently.
- Adapt quickly to changes in processes or technology to support continuous improvement.
What We’re Looking For
- Minimum age of 18 years.
- Strong communication skills in English (written and spoken).
- Basic computer literacy and typing proficiency.
- Ability to work flexible schedules including weekends, late nights, and holidays.
- Eagerness to learn, multitask, and adapt in a fast-paced environment.
- Right to work in India.
Perks and Benefits
- Competitive compensation
- Medical insurance and pension plans
- Internet allowance
- Retail discounts and lifestyle perks via Amazon Extras
- Comprehensive onboarding and paid training
- A dynamic, inclusive, and growth-oriented work environment
Is this a work-from-home or work-from-office job?
This is a Work From Office (WFO) opportunity. Selected candidates will be required to work on-site at Amazon’s Delhi/Noida location.
Do I need previous customer service experience to apply?
No, previous experience is not required. Amazon provides comprehensive training to equip you with the skills needed for the role.
What is the shift pattern for this role?
The position involves rotational shifts, including weekends, night shifts, and overtime as needed, with schedules varying based on business needs.