Company: Believe
Location: Mumbai Metropolitan Region
Experience Required: Minimum 1 year
Industry: Digital Music / Customer Support
Job Type: Full-Time
Job Description
Are you passionate about music and skilled in customer service? Believe, a global leader in digital music, is hiring a Customer Care Representative to join its Mumbai team. In this role, you will serve as the frontline support for artists using TuneCore services, helping them distribute their music, troubleshoot issues, and get the most out of our platform.
As part of our mission to empower local artists and labels in the digital world, you’ll be working in a dynamic, music-driven environment where innovation, transparency, and artist-first thinking are core values.
Key Responsibilities
- Artist Support & Communication:
Respond to artist queries via email, phone, and direct messages to provide top-tier support on TuneCore and other Believe services. - Issue Resolution:
Diagnose and resolve customer problems related to music distribution, content uploads, account access, or service usage. - Account Management:
Make changes and updates to artist accounts, cancel content when necessary, and ensure accurate artist data across platforms. - Cross-Functional Collaboration:
Collaborate with internal teams to escalate technical issues and ensure seamless service delivery for Believe’s India-based artists. - Quality Reporting:
Maintain clear documentation of customer interactions and identify trends to improve products and services. - Special Projects:
Assist in ad hoc tasks or special initiatives as directed by management to improve operational efficiency or customer experience.
Required Qualifications & Skills
- Language Proficiency: Fluent in English and at least two of the following languages: Hindi, Punjabi, Gujarati, Marathi, Tamil, Telugu, Kannada.
- Experience: At least 1 year of customer support or office experience, preferably in a tech, media, or digital company.
- Communication: Excellent written, verbal, and interpersonal skills.
- Tech Skills: Familiarity with Microsoft Office Suite; experience with Zendesk is a plus.
- Music Knowledge: A basic understanding of the digital music industry is an added advantage.
- Soft Skills: Strong problem-solving skills, ability to work independently or in a team, and effective time management.
Perks & Benefits
- Flexible Work Culture – No strict log-in/log-out times; focus on productivity and work-life balance.
- Office Life – Enjoy access to foosball, table tennis, exclusive show passes, and music subscriptions.
- Wellbeing Support – Access to mental health and wellbeing support via EUTELMED, tailored to your language and culture.
- Diversity & Inclusion – Believe is an equal opportunity employer and values a diverse workplace.
- Social Impact – Participate in CSR initiatives as part of our #Shapers community focused on sustainability.
About Believe
Believe is a global leader in digital music, supporting artists and labels in over 50 countries with a team of more than 2,000 professionals. Listed on the Euronext Paris stock exchange, Believe empowers artists by offering transparency, respect, and the digital tools they need to succeed in today’s music ecosystem.
Learn more at www.believe.com
What is the main responsibility of a Customer Care Representative at Believe?
The main responsibility is to assist artists with TuneCore and Believe services, including music distribution, account issues, and customer queries through various communication channels.
Do I need music industry experience to apply for this role?
While not mandatory, a basic understanding of the digital music industry is a plus. Passion for music and strong communication skills are essential.
What languages should I know for this role?
Fluency in English is required, along with proficiency in at least two Indian languages such as Hindi, Punjhttps://in.linkedin.com/jobs/view/customer-care-representative-at-believe-4217044559?trk=public_jobs_topcard-titleabi, Marathi, Tamil, Telugu, Kannada, or Gujarati.