📍 Location: Hyderabad, Telangana, India
🕒 Employment Type: Full-Time
🏢 Company: The AES Group
About The AES Group
The AES Group is a leading technology consulting firm with over 20 years of experience delivering cutting-edge IT solutions that empower businesses and transform communities. From cloud and data strategy to AI and emerging technologies, AES has partnered with Fortune 500 companies and startups alike to drive measurable impact.
Role Overview
We’re looking for a dynamic and driven Client Relationship Executive to join our growing team in Hyderabad. This role blends client success and business development, ideal for professionals who excel in customer engagement, sales strategy, and relationship management.
If you thrive in a fast-paced, tech-driven environment and have a passion for delivering value to clients, we want to hear from you.
Key Responsibilities
🔹 Client Relationship Management
- Build, nurture, and maintain long-term client relationships.
- Act as the primary point of contact for client queries, concerns, and service feedback.
- Proactively identify and address client needs, driving satisfaction and retention.
- Conduct regular check-ins to gather feedback and assess service performance.
🔹 Sales & Business Development
- Identify new revenue opportunities within existing accounts and external leads.
- Cross-sell and upsell services based on client needs and industry trends.
- Develop and execute sales strategies to meet or exceed KPIs and revenue targets.
- Negotiate contracts, pricing, and service timelines in collaboration with internal teams.
🔹 Collaboration & Delivery Coordination
- Partner with sales, marketing, COE, and customer service teams for seamless client management.
- Ensure timely service delivery and resolution of issues to uphold AES standards.
- Contribute to customer success planning and post-sale engagement strategies.
🔹 Reporting & CRM
- Maintain accurate records of client interactions, opportunities, and outcomes in CRM systems (e.g., Salesforce).
- Generate and present reports on account status, feedback, and sales performance.
- Analyze client data to inform sales strategies and enhance service delivery.
Qualifications
Required:
- Bachelor’s degree in Business, Marketing, or a related field.
- 2+ years of experience in client relationship management, account management, or sales.
- Proven track record of meeting/exceeding sales and retention goals.
- Excellent communication, negotiation, and interpersonal skills.
- Strong organizational and time management abilities.
- Proficiency in Microsoft Office Suite and CRM tools (e.g., Salesforce).
Preferred:
- Experience in the IT/technology sector.
- Knowledge of CRM trends, digital sales tools, and emerging tech.
- Familiarity with enterprise clients or large-scale technology implementations.
Benefits at AES Group
- Competitive salary with performance-based incentives.
- Comprehensive health insurance.
- Paid time off, holidays, and wellness leave.
- Continuous professional development and upskilling programs.
- A collaborative, innovation-driven culture with meaningful social impact.
Is this a purely sales role or does it include client servicing too?
This is a hybrid role that involves both client relationship management and sales development, with a strong focus on long-term customer success and value delivery.
Are candidates from non-tech backgrounds eligible?
Yes, as long as you have client-facing experience and a proven sales track record. However, familiarity with the IT industry is a plus.
Is there room for career advancement within the AES Group?
Absolutely. We invest in our people through professional development programs, internal mobility options, and leadership tracks across technical and business verticals.