Job description
Job Title: Business Development Coordinator
Company: Flash Holdings (Pvt) Ltd
Location: Dangolla, Kandy
Are you a strategic, results-focused professional passionate about transforming digital commerce? At Flash Books, a proud division of Flash Holdings (Pvt) Ltd, we are looking for someone with expertise in the innovative e-commerce industry to enhance our online presence and streamline operations. This role is ideal for professionals who thrive in dynamic environments, blending day-to-day operational excellence with high-impact strategic initiatives.
E-commerce Department Daily Impact:
• Order Processing: Oversee the receipt, processing, and verification of customer orders, ensuring every order is accurate and shipment-ready.
• Picking & Packing: Ensure precise inventory selection and secure packaging that meets our high standards.
• Shipping Coordination: Coordinate logistics by arranging carrier services, tracking shipments, and guaranteeing timely deliveries.
• Quality Control: Lead rigorous quality inspections of products and packaging, upholding our commitment to excellence.
• Customer Service: Address inquiries and promptly resolve any order or delivery issues, fostering positive customer relationships.
• Documentation: Manage comprehensive record keeping of orders, shipments, inventory, and returns for transparent reporting.
Your Strategic Responsibilities:
• Ad Budget Efficiency: Optimise ad spend by driving a targeted Return on Ad Spend (ROAS) and reducing Cost per Acquisition (CPA).
• Customer Acquisition & Retention: Enhance our customer base by setting and achieving monthly targets for new customer acquisition while improving retention rates.
• Order Fulfilment Excellence: Reduce average order processing time while maintaining a high accuracy rate.
• Website Performance: Boost website traffic and conversion rates through innovative strategies and performance tracking.
• Product Management: Adding new titles monthly and maintaining a strong inventory sell-through rate.
• Customer Service Metrics: Aim for high customer satisfaction scores and faster response times to customer inquiries.
Why Flash Books?
At Flash Books, you will be part of a collaborative and innovative team where your leadership directly drives business growth. We value creativity and strategic thinking. This is your opportunity to shape the future of e-commerce in a dynamic, forward-thinking company.
Ready to Lead?
If you have a proven track record in e-commerce, experience in managing comprehensive operational schedules and a drive to achieve ambitious performance targets, we want to hear from you!
Apply Today!
Send your resume to: hr@flashbooks.lk or contact us at: 076-4980321 / 081-2088503
Location: Flash Holdings (Pvt) Ltd, No. 59, Circular Road, Dangolla, Kandy
Visit our website: www.flashbooks.lk
Step up to the challenge and become the visionary leader who transforms our e-commerce experience. We look forward to your application!
By joining us, you’ll be driving innovation, shaping strategy, and making a real impact on our online growth. Explore further opportunities in digital transformation and leadership with Flash Books!