Business Analyst II – ROC (Remote Operations Center)
Location: Hyderabad, Telangana, India
Department: Surface Transportation (ST) – Remote Operations Center (ROC)
Job Type: Full-Time
About the Role
Amazon is looking for a highly motivated and data-driven Business Analyst II to join its Remote Operations Center (ROC) within the Surface Transportation (ST) division. This role is central to optimizing Amazon’s middle-mile logistics, supporting the NA and EU transportation networks by transforming raw data into actionable insights. If you’re passionate about data, thrive in fast-paced environments, and love solving operational challenges, this is the opportunity for you.
Key Responsibilities
- Collaborate with Operations Managers and stakeholders to define business issues and deliver scalable data solutions.
- Retrieve, analyze, and compile data from multiple systems to identify trends and provide decision-support insights.
- Develop, maintain, and optimize dashboards, reports, and performance metrics to track business performance.
- Apply statistical rigor to simplify complex datasets into clear, digestible storylines for leadership and key stakeholders.
- Translate business problems into analytical tasks through data modeling, scripting, and quantitative analysis.
- Drive root cause analysis for transportation disruptions and identify improvement opportunities.
- Support the development of business strategies for new geographical markets.
- Maintain data accuracy through detailed validation processes and adherence to quality standards.
Basic Qualifications
- Bachelor’s degree in Finance, Statistics, Engineering, Economics, or related analytical discipline.
- 3+ years of experience in analytics, finance, or a data-focused business function.
- 5+ years of hands-on experience with advanced Excel (Pivot tables, Power Pivots, VBA, Array Functions).
- Strong SQL skills for data extraction and manipulation.
- Proven experience using data visualization tools such as Tableau or similar.
- Experience delivering insights and recommendations to business stakeholders using data-driven narratives.
- Strong communication and problem-solving skills.
Preferred Qualifications
- Proficiency in Python for data analysis and automation.
- Familiarity with AWS tools such as Redshift, S3, or similar cloud platforms.
- Experience working in logistics or transportation operations.
- Demonstrated ability to manage and deliver end-to-end analytical projects independently.
- Exposure to project management methodologies and business process improvement.
Why Join Amazon ROC?
- Global impact: Contribute to mission-critical solutions that power Amazon’s delivery systems across North America and Europe.
- Innovative culture: Be part of a forward-thinking team where ideas are valued and technology drives change.
- Career growth: Get access to world-class training, mentorship, and advancement opportunities.
- Inclusive environment: Work in a diverse, supportive culture that respects and empowers every individual.
Is this position remote or office-based?
The role is based in Hyderabad, India, but as part of the Remote Operations Center (ROC), some flexible or hybrid working options may be available depending on the team’s requirements.
What are the working hours like in the ROC team?
The role may require working in rotational shifts or supporting global time zones, especially during peak logistics periods. Flexibility is expected to meet operational needs.
Do I need experience in the transportation or logistics sector?
While logistics experience is a plus, it is not mandatory. Strong analytical skills, SQL expertise, and business acumen are the key requirements.