Company: Wipro Ltd
Location: Airoli, Navi Mumbai, Maharashtra
Experience: 0–3 Years
Job Type: Full-Time, Night Shift (Non-Voice)
Job Description:
Wipro is hiring dynamic and detail-oriented Associates for our US HR Operations process at our Airoli, Navi Mumbai office. This is a non-voice back-office role ideal for fresh graduates or candidates with up to 3 years of experience. You’ll be responsible for handling sensitive HR-related queries and data with precision, ensuring timely support and compliance with service standards.
Key Responsibilities:
- Handle inbound queries from internal clients via email in a courteous and professional manner.
- Document client information and issue details with accuracy for further analysis and resolution.
- Maintain logs of all queries and resolutions as per defined SOPs.
- Follow standard operating procedures to address and resolve employee queries in line with defined SLAs.
- Record, track, and close cases based on resolution timelines.
- Provide data support for HR-related activities including onboarding, benefits, or compliance documentation.
- Collaborate with team members and US stakeholders to resolve escalations or discrepancies.
- Prepare and update SOPs to reflect current process flows and best practices.
Required Skills & Qualifications:
- Education: Any graduate (BA, B.Com, B.Sc, MA, M.Com, part-time MBA/PGDM).
Note: Full-time MBA and B.Tech freshers are not eligible. - Age Limit: 22–27 years
- Basic knowledge of MS Excel is required.
- Excellent written communication and attention to detail.
- Strong organizational and documentation skills.
- Willingness to work night shifts (both-side cab provided).
- Commitment to a 1-year service agreement is mandatory.
Shift & Work Details:
- Shift Timing: Fixed night shift (5-day work week)
- Weekends: Saturdays and Sundays off
- Job Location: Airoli, Navi Mumbai
- Walk-In Interview Dates: 6th & 7th May
- Time: 11:00 AM to 12:30 PM
- Venue: Gigaplex Building 3, 3rd Floor, Airoli West, near Patni Ground, Airoli – 400708
- Documents to Carry: Resume (hard copy), Original Aadhaar or PAN card
Why Join Wipro?
- Reputed global company with growth-oriented opportunities
- Excellent work environment with training and support
- Transportation provided for night shift employees
- Opportunity to work with US-based HR operations
Can freshers apply for the Associate – US HR Operations role at Wipro?
Yes, freshers with a graduation degree in BA, B.Com, B.Sc, MA, M.Com, or part-time MBA/PGDM can apply. Full-time MBA and B.Tech freshers are not eligible.
Is this a voice-based or non-voice process?
Yes, freshers with a graduation degree in BA, B.Com, B.Sc, MA, M.Com, or part-time MBA/PGDM can apply. Full-time MBA and B.Tech freshers are not eligible.
What is the shift timing and are transport facilities available?
The role follows a fixed night shift with both-side cab facility provided. Working days are Monday to Friday, with weekends off.