Location: Delhi, Delhi NCR, India
Department: City Operations
Job Type: Full-Time
Experience Required: 8+ Years
Industry: Food & Beverage / QSR / FMCG / Retail / Logistics
Job Summary
Swiggy is seeking a dynamic and experienced Area Manager to lead and optimize operations across assigned pods in the Delhi region. In this high-impact leadership role, you will be responsible for ensuring exceptional customer experience through best-in-class food quality, seamless delivery, and robust area-level operational processes. You will play a crucial role in driving growth, managing people and resources, and ensuring compliance with food safety and operational standards.
Key Responsibilities
Operational Excellence
- Implement and ensure adherence to SOPs across pods to standardize operations and elevate customer satisfaction.
- Monitor and resolve consumer complaints while minimizing order dispatch errors.
- Optimize kitchen operations through regular audits, food safety checks, and hygiene compliance.
P&L and Cost Control
- Monitor unit-level performance through structured reviews with Pod Managers and take corrective action to meet AOP targets.
- Analyze and control key cost drivers: food cost, packaging, admin, and labor.
- Ensure accurate inventory tracking and minimize wastage, overstocking, and unnecessary expenditure.
Team & Talent Management
- Lead, mentor, and guide Pod Managers and their teams.
- Drive employee development through structured training and performance reviews.
- Maintain low attrition by building a strong, engaging team culture and offering career progression.
Safety & Compliance
- Oversee food safety, shelf life, hygiene, and sanitation standards across all pods.
- Drive proactive safety practices and manage RCA (Root Cause Analysis) and CAPA (Corrective and Preventive Action) for incidents.
Innovation & Process Improvements
- Identify bottlenecks and operational inefficiencies and implement scalable improvements.
- Leverage data and cross-functional collaboration to introduce new initiatives aligned with business growth.
Key Interfaces
Internal Stakeholders:
- HR, QA, L&D, Supply Chain, Finance, Catalogue, Customer Support, and Strategy Teams.
External Stakeholders:
- Local Government Authorities, Vendors, Landlords, and Compliance Inspectors.
Qualifications & Experience
- Graduate or Postgraduate in Hotel Management, Business Operations, or Supply Chain from a reputed institute.
- Minimum 8 years of experience in F&B, QSR, FMCG, Entertainment, or related industries.
- Demonstrated experience in leading multi-unit operations with P&L accountability.
- Strong analytical, interpersonal, and team management skills.
What is the primary responsibility of an Area Manager at Swiggy?
An Area Manager oversees multiple pods to ensure top-notch customer service, food safety, timely delivery, and operational efficiency while also managing costs and team performance.
What experience is required for this role?
Candidates must have at least 8 years of experience in operations, preferably within F&B, QSR, FMCG, or logistics sectors, along with experience managing teams and unit-level P&L.
Does this role involve direct customer interaction?
While the Area Manager does not directly interact with end customers, the role ensures backend processes and team performance are aligned to deliver the best customer experience.