Location: Delhi, India
Company: Swiggy
Experience: 2–5 Years in F&B, QSR, or Cloud Kitchen operations preferred
Employment Type: Full-Time
About Swiggy
Swiggy is India’s leading on-demand delivery platform, redefining convenience by delivering food, groceries, and essential services. We are expanding our food & beverage vertical and looking for dynamic professionals to uphold our brand’s quality and operational excellence.
Role Overview
As a Shift Manager, you will play a key role in ensuring operational efficiency and quality standards across food and beverage services within the assigned unit. You will be responsible for implementing SOPs, overseeing dispatch accuracy, and maintaining high product quality and customer satisfaction.
Key Responsibilities
🟠 Process & SOP Implementation
- Enforce and monitor all food and beverage SOPs across kitchen and dispatch operations.
- Ensure every process—from food preparation to order handover—is executed with consistency and compliance.
🟢 Quality & Compliance
- Conduct regular food tasting and hygiene checks to ensure taste, quality, and portion control.
- Supervise restaurant and section-wise food ratings to proactively improve performance.
🔵 Dispatch & Error Minimization
- Oversee dispatch operations, ensuring accurate packaging and timely deliveries.
- Analyze dispatch errors, identify root causes, and implement corrective actions.
🟣 Operational Excellence
- Maintain a clean, safe, and efficient work environment.
- Ensure that all team members are aligned with quality goals and trained in SOPs.
Key Skills & Competencies
- ✅ Strong process orientation and attention to detail
- ✅ Experience in QSR, cloud kitchens, or F&B operations
- ✅ Knowledge of food safety, hygiene, and quality standards
- ✅ Problem-solving and team supervision skills
- ✅ Ability to manage high-pressure shifts efficiently
Preferred Qualifications
- Diploma/Bachelor’s degree in Hotel Management, Food Tech, or Hospitality
- 2–5 years in food operations or restaurant management
- Familiarity with FSSAI norms and audit procedures
What experience is required for this role?
Candidates with 2–5 years of experience in food service, cloud kitchens, or QSRs with a strong understanding of operations and food safety are ideal for this position.
What does a Shift Manager at Swiggy do?
A Shift Manager oversees food quality, dispatch operations, and process compliance during their assigned shift. They ensure timely service, minimize errors, and maintain high customer satisfaction.
Is this a people management role?
Yes. The Shift Manager supervises the on-ground team, ensures they follow SOPs, and guides them to maintain performance during peak and off-peak hours.