Company: Marriott International (JW Marriott)
Location: New Delhi Aerocity, Delhi, India
Job Category: Rooms & Guest Services Operations
Job Type: Full-Time | Onsite
Position Type: Non-Management
About Marriott International
Marriott International is a global leader in the hospitality industry, operating a broad portfolio of hotels and resorts including premium and luxury brands. At JW Marriott, our mission is to deliver “Wonderful Hospitality. Always.” — a commitment reflected in every guest interaction. With a legacy rooted in service, we take pride in delivering exceptional experiences while nurturing a culture that values inclusion, excellence, and personal growth.
Position Summary
As a Front Office Executive at JW Marriott Hotel New Delhi Aerocity, you will be the first point of contact for our guests, playing a pivotal role in creating lasting impressions. Your responsibilities will include processing guest check-ins and check-outs, managing reservations, resolving inquiries, and providing outstanding customer service to enhance the overall guest experience.
This position requires a courteous, energetic, and proactive individual who thrives in a fast-paced, guest-centric environment. You will also serve as a role model for your peers and assist in the training and development of junior staff when needed.
Key Responsibilities
- Greet, welcome, and acknowledge guests promptly with a warm and professional attitude.
- Handle check-ins and check-outs, verify guest identity and secure payments.
- Manage reservations, assign rooms, issue keys, and update guest profiles with accuracy.
- Ensure guest accounts and billing are processed correctly and in compliance with accounting protocols.
- Respond to guest requests efficiently, follow up to ensure satisfaction, and resolve any issues courteously.
- Provide accurate information about hotel services, local attractions, and directions.
- Maintain logs, prepare daily reports, and handle cashier duties including payment reconciliation.
- Coordinate with Loss Prevention and Security teams regarding guest safety or theft reports.
- Support supervisory tasks including employee coaching, policy enforcement, and guest complaint resolution.
- Uphold Marriott standards of appearance, confidentiality, and hospitality service.
Qualifications & Requirements
Education:
- High school diploma or equivalent (G.E.D.) required.
Experience:
- Minimum 1 year of front office or guest services experience in a hotel environment.
- Previous supervisory or team lead experience is an advantage.
Skills:
- Proficient in using hotel management systems (PMS) and POS terminals.
- Excellent communication, multitasking, and interpersonal skills.
- Positive attitude with a problem-solving mindset.
- Ability to work flexible shifts including weekends, holidays, and evenings.
Physical Requirements:
- Ability to stand, walk, and move for extended periods.
- Lift, carry or push objects up to 10 pounds without assistance.
Why Join JW Marriott?
At JW Marriott, we place people first. We are committed to the well-being, growth, and career development of our associates. You will enjoy a dynamic work environment, holistic training, global opportunities, and the privilege of working with a brand recognized for excellence in luxury hospitality.
Is this a customer-facing role?
Yes, as a Front Office Executive, you will be directly interacting with guests, ensuring a seamless check-in and check-out process and assisting with guest inquiries or issues.
What kind of experience is preferred for this position?
At least one year of front office or guest service experience in a hotel environment is preferred. Familiarity with Marriott systems and procedures is a plus.
Are night or weekend shifts required?
Yes, this is a full-time, shift-based role, and you may be scheduled to work during evenings, weekends, or holidays as part of the hotel’s 24/7 operations.