Company: Reliance Retail
Location: Delhi, India
Salary Range: ₹7,00,000 – ₹8,50,000 per annum
Industry: Retail | FMCG | Consumer Services
About Reliance Retail
Reliance Retail is India’s largest and fastest-growing retailer, revolutionizing the consumer landscape with a vast portfolio of products and brands across categories including groceries, fashion, electronics, lifestyle, and more. As part of the Reliance Industries Limited group, it is committed to delivering a transformative customer experience driven by innovation, efficiency, and unmatched reach.
Position Overview
We are looking for a highly motivated and experienced Store Manager to lead one of our high-performing retail stores in Delhi. This role demands operational excellence, a customer-first approach, and strong leadership capabilities to manage store profitability, team performance, and customer engagement.
As the Store Manager, you will be responsible for overseeing daily store operations, optimizing sales, maintaining inventory and compliance, and developing a high-performance team aligned with Reliance Retail’s strategic goals.
Key Responsibilities
Business & Operations Management
- Develop and implement store sales plans aligned with broader business objectives.
- Manage P&L responsibilities, ensuring gross margin optimization, segment and brand mix, and effective stock holding (SOH).
- Monitor KPIs including RCP, EOL sales, shrinkage control, and in-store conversions.
- Execute merchandising, visual displays, and ensure consistent brand representation.
- Drive initiatives like Jio activations, recharges, and compliance with CAF guidelines.
Customer Experience & Brand Excellence
- Promote a customer-obsessed culture with strong focus on service quality, loyalty program enrollment, and complaint resolution.
- Conduct VOC analysis, manage SQA scores, and enhance in-store customer journeys.
- Lead in-store promotions and localized marketing events aligned with brand campaigns.
Team Leadership & People Development
- Lead, coach, and mentor store staff to achieve performance targets and operational excellence.
- Foster a collaborative environment that values communication, accountability, and innovation.
- Identify talent and groom future leaders for key roles within the retail network.
Compliance & Financial Oversight
- Ensure adherence to all commercial, statutory, and operational regulations.
- Manage budget controls, paper/card VM implementation, discount frameworks, and brand share compliance.
- Evaluate competition trends and implement agile strategies to maintain a competitive edge.
Qualifications & Experience
Education:
- Graduation (mandatory); Post-graduation in Retail/Management is preferred.
Experience:
- Minimum 5 years in retail management, preferably with team handling and multi-brand exposure.
Functional Competencies:
- Operational Planning & Execution
- Financial Acumen & Business Analytics
- Inventory and Vendor Management
- Retail Compliance & Governance
Behavioral Competencies:
- Emotional Intelligence & Self-Awareness
- Strong Communication & People Skills
- Customer Service Orientation
- Leadership & Team Management
What kind of team will I be managing in this role?
You’ll lead a diverse team including sales associates, cashiers, inventory personnel, and customer service executives. Your role is to inspire high performance and develop future leaders within the team.
What is the salary for the Store Manager role at Reliance Retail?
The base pay ranges between ₹7,00,000 to ₹8,50,000 per annum, depending on your experience and qualifications. Additional incentives may apply based on performance.
Does this role require handling customer complaints and escalations?
Yes, as a Store Manager, you will be expected to directly handle customer feedback, ensure resolution of issues, and consistently improve service quality in line with customer satisfaction metrics (VOC, SQA, etc.).