Company: Tata Consultancy Services (TCS)
Location: Mumbai Metropolitan Region, India
Job Type: Full-Time
Experience Required: 3–5 Years
Industry: Logistics | Freight Forwarding | Supply Chain
About TCS
Tata Consultancy Services (TCS) is a global leader in IT services, consulting, and business solutions with a large network of innovation and delivery centers. With operations in over 46 countries, TCS enables businesses to navigate digital transformation through smart, agile, and future-ready strategies.
Role Overview
TCS is looking for an experienced Ocean & Air Expert to join its logistics and freight forwarding operations. This is a crucial operations-focused role that demands deep knowledge of international logistics processes, particularly in ocean and air freight, with a strong inclination toward digital freight forwarding platforms, process governance, and KPI-driven performance.
Key Responsibilities
- Participate in daily team huddles and plan workload efficiently.
- Create and manage Standard Operating Procedures (SOPs) aligned with Agile practices.
- Ensure timely processing of daily shipments in compliance with SLA and business KPIs.
- Support shift managers and adapt to dynamic operational changes with a team-first approach.
- Act as a digital freight forwarding specialist, upholding TCS’s values and industry standards.
- Communicate effectively with internal teams and customers in fluent written and spoken English.
- Drive customer satisfaction through proactive problem-solving and high-performance delivery.
- Handle peak season volumes and demonstrate the ability to manage multiple logistics tasks.
- Collaborate across functions to ensure governance, compliance, and service quality.
Required Competencies
- Logistics Expertise: Solid understanding of international freight forwarding operations across sea, air, road, and rail.
- Ocean Freight Knowledge: Proven experience in managing ocean shipments from a freight forwarder’s perspective.
- Digital Platforms: Hands-on experience in handling digital freight platforms is a strong advantage.
- Operational Excellence: Proficient in customer operations, vendor/liner coordination, and performance tracking.
- KPI Awareness: Deep understanding of operational KPIs and client deliverables.
- Multitasking Ability: Able to manage high-volume shipments and prioritize under time constraints.
- Flexibility: Open to working in rotational shifts as per business requirements.
Eligibility Criteria
- 3–5 years of relevant experience in ocean and air freight operations.
- Previous exposure to freight forwarding, supply chain coordination, and logistics documentation.
- Strong communication, process orientation, and teamwork skills.
- Experience working with Agile or performance-driven environments is preferred.
Perks of Working at TCS
- Work in a globally recognized and digitally forward organization.
- Access to continuous learning and leadership development.
- Cross-functional growth opportunities in supply chain and logistics innovation.
- Inclusive culture that values diversity and employee well-being.
What does the day-to-day role of an Ocean & Air Expert involve at TCS?
You will manage and process international shipments (ocean and air), maintain SOPs, coordinate with vendors and liners, and ensure timely delivery of services aligned with KPIs and SLA targets.
Do I need experience with digital freight platforms for this role?
While it’s not mandatory, having experience with digital logistics platforms is highly preferred and considered an added advantage for this role.
Is shift work mandatory for this position?
Yes, flexibility with shifts is essential as the role involves handling international logistics operations that may run beyond standard hours.