Job Description About Specialist- Contact Centre Technology
This role involves leading contact center projects, focusing on IT requirements, CRM, and IVR enhancements.
You will manage operations, design new processes, and drive automation to improve productivity and accuracy.
Key responsibilities include supervising teams, identifying improvements, and enabling seamless service migration to self-service channels.
You will author project BRDs, review technical documents, and oversee successful implementation of technology solutions.
Monitoring daily transactions, handling complaints, and ensuring service requests meet agreed timelines are core duties.
The position requires strong knowledge of IVR systems, CRM solutions, and digital migration strategies.
Candidates should hold a bachelor’s degree, with customer service and general banking experience being mandatory.
The ideal candidate is analytical, detail-oriented, and capable of managing cross-functional teams effectively.
- Location : Abu Dhabi
- Gender : Male / Female
- Age : Above 25
- Job type : Full Time
- Currency : AED
- Country UAE